Avoid misunderstandings with your
lash clients with these simple tips
Managing client expectations can be a tricky aspect of providing amazing services as a lash artist.
Whether it’s miscommunication about styling decisions or incorrect assumptions about how
long extensions should last, these situations can make it challenging to ensure client satisfaction.
Thankfully, thorough pre- and post-appointment conversations give you the perfect opportunity to
confirm that you and your client are on the same page. Let’s look at common pitfalls and the steps
you can take to avoid them.
Lash styling is subjective and sometimes even confusing. While one client considers a hybrid set too dramatic, another most certainly thinks it’s not nearly dramatic enough. Others wonder why their lashes look different from their friend’s lashes, even though they had the same type of set applied. It can be frustrating for both parties when the client opens their eyes to find that what they see in the mirror isn’t what they had expected.
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