Lash Expectations

Avoid misunderstandings with your
lash clients with these simple tips

 

Managing client expectations can be a tricky aspect of providing amazing services as a lash artist.
Whether it’s miscommunication about styling decisions or incorrect assumptions about how
long extensions should last, these situations can make it challenging to ensure client satisfaction.
Thankfully, thorough pre- and post-appointment conversations give you the perfect opportunity to
confirm that you and your client are on the same page. Let’s look at common pitfalls and the steps
you can take to avoid them.

STYLING EXPECTATIONS

Lash styling is subjective and sometimes even confusing. While one client considers a hybrid set too dramatic, another most certainly thinks it’s not nearly dramatic enough. Others wonder why their lashes look different from their friend’s lashes, even though they had the same type of set applied. It can be frustrating for both parties when the client opens their eyes to find that what they see in the mirror isn’t what they had expected.

While one client considers a hybrid set too dramatic, another most certainly thinks it’s not nearly dramatic enough.

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Erin Soletski
ESoletski@lne.com

Erin Soletski is co-founder of LashBeePro, an eyelash extension training and products company with a focus on natural beauty, quality, and innovation. LashBeePro’s mission is to equip and empower lash artists to bring more beauty into the world. Erin also co-owns LashBee, a multi-award winning lash and brow studio in downtown Philadelphia. Prior to opening LashBee, she received her MBA from the Wharton School of Business after years working in consulting, supply chain, and operations. She comes from a family of entrepreneurs and beauty professionals.



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