The Spa at Rancho Valencia

The newly renovated spa has an expanded state-of-the-art fitness center, women’s and men’s locker rooms, lounges, relaxation area, and brand new salon with Blow-Dry, manicure, and pedicure services available. From start to finish, the spa pays every attention to detail with freshly-made organic fruit and vegetable juices and advanced yoga and pilates sessions available.

What keeps guests coming back for more? The earthly and peaceful ambiance, memorable treatments, and talented staff. We interview Assistant Spa Director Cassandra Kosky about the award-winning spa for some insight on what makes The Spa at Rancho Valencia extraordinary for its guests.

On the Menu

The spa has an extensive list of skin and facial therapies, body treatments, salon offerings, spa packages, and fitness classes. A fan favorite is the Biologique Recherche Firming + Lifting Facial, a results-driven and personalized experience using the highly-esteemed brands’ best-suited boosters and products hand-selected by your esthetician, and drawn into the skin using manual lifting techniques.

Other popular facials include the Gentlemen’s Facial designed for male clients in need of a deep cleansing treatment, combined with a revitalizing neck, shoulder, and scalp massage to alleviate tension. The Signature Facial uses wildcrafted and organic ingredients like skin-softening honey and a goji berry mask. For the clients looking for more advanced treatments, the spa offers technologies like microdermabrasion, microcurrent, and LED Light Therapy.

The spa’s signature package is The Classics, “a beautiful and very commonly scheduled set of services including the 60-minute Rancho Valencia Signature massage, 60-minute Facial and lunch served poolside. These treatments are highly customizable for our guests, including lunch, which can be ordered any time during the day from the Spa Pool menu,” explains Kosky.

Treatment Rooms and Amenities

There are 11 treatment rooms and three are dedicated to esthetics. Many of the treatment rooms have showers and private baths. There is one spa pool, three jacuzzis, one cold plunge, one dry cedar sauna, one eucalyptus steam room, and one outdoor shower. There is also one steam room available in each female and male locker room.

“All of our treatment rooms have a private patio with a shower and fountain. Four of our treatment rooms, two of which are our couples rooms, have private baths, as well. This allows our guests to truly feel that they are in their own private oasis and also creates an extra intimate experience for all of our couple treatments,” explains Kosky.

Memorable Guest Experiences and Word of Mouth Marketing

The spa focuses all of its marketing efforts on word of mouth and digital and social media marketing. “We understand how powerful our local and national word of mouth is, so the utmost in training and care of our Spa guests is taken very seriously to ensure that every guest has a perfect experience,” says Kosky.

The spa has an amazing wellness team of aestheticians and therapists. We have a wonderful training program for each position within the team. When someone is hired, they work closely with a trainer and mentor from their sub-department. We recurringly provide Forbes training with our team as well,” explains Kosky.

Staff performance is consistently reviewed through a quarterly two-hour meeting. The staff takes this time together to share personal and professional achievements and connect over a fun and activity-filled gathering. “We have frequent praise from our visiting guests and find it helpful and inspiring to review these with our team when we learn about them,” says Kosky.

Revenue and Retail

The Spa at Rancho Valencia displays a handful of local and Southern California Vendors. Set & Stones is a women-owned and operated jewelry brand featuring high-quality materials from 14k gold to sterling silver and semi-precious stones. Lawless makeup is a clean beauty brand that formulates highly-pigmented and long-lasting makeup. The retail room also carries Lilash and Alo Yoga to support their local vendors as much as possible.

“When looking for vendors, we look for sustainable, local brands to make sure what we are sourcing vendors who contribute positively to the environment. We select based on the need for what we have to offer during the guest experience,” explains Kosky.

Selling is easy as the spa’s team of service providers is extremely knowledgeable about what products are best suited for guests in terms of their home care regimen. The spa’s revenue composition reflects that massages are far more in demand than facials, but this is usually the care with resort spas. “That said, we remain quite committed in terms of our schedule of availability for facials, as we have a dedicated roster of local regulars who wholly depend on our aestheticians for their skincare, in addition to visiting resort guests,” explains Kosky.

Rundown

The Spa at Rancho Valencia

5921 Valencia Cir, Rancho

Santa Fe, CA 92067

858-759-6490

ranchovalencia.com

Assistant Spa Director Spotlight

Cassandra Kosky is the spa’s Assistant Spa Director with a passion for leadership, spa operations, productivity, and sales of spa products and services. She enjoys training diverse teams with a strong focus on consistent standards, goals, and the development of personalized guest experiences. She is a corporate-wide cultural leader with a proven ability to manage performance and motivate staff on an individual and team level. Kosky grew up in a spa environment, loves to travel (specifically in Asia), enjoys learning about spa finances through local programs, and looks forward to volunteering in a post covid atmosphere. She has a small online skincare business as a pet project.