October 2021, Spa of the Month

The Spa at Condado Vanderbilt

October 1, 2021 | by

Luxurious Puerto Rican spa offering the ritual of the Hammam

The Vanderbilt Spa in Condado, Puerto Rico is a timeless destination retreat offering a relaxation experience to indulge both spirit and body. Guests can melt in luxury while diffusing stress and restoring wellbeing through high-performance, hands-on healing rituals. Combining high-touch technology and traditional therapies, the Spa at Condado Vanderbilt Hotel bridges the best of both worlds for face and body treatments so that guests can receive maximum benefits. Other treatments include Time for Two couple specials offered at the Oasis Spa Suite, indoor/outdoor treatments, and warm-to-cool therapies.

To prepare for their journey into bliss, guests can take some time to enjoy the moist heat and deep cleansing of the steam room or the warmth and dry heat of the traditional sauna. For the complete Puerto Rican experience, guests can refresh in the Rainforest Showers or Stillness Lounge with a cooling beverage. After satiating all of the senses, the true treasure lies in the treatments rooms, where healing therapies transform guests into a renewed sense of wellbeing.

 The Signature Treatment

The Hamman Ritual (80 minutes, $329) is by far the most popular treatment at The Spa at Condado Vanderbilt. The Spa is the only location in Puerto Rico offering the ritual of the Hamman which is an unprecedented experience weaving ancient purification rituals with modern techniques to help you connect with your inner self. Spa Director Dagmarie Sanchez describes the treatment in perfect detail.

“Starting with personal olive oil soap, Kessa mitt and Pestemal cloth —an authentic Turkish bath towel —in which to wrap you. Rest on the heated marble table and allow our expert therapist to exfoliate your body. Enjoy water cascading down your body as impurities are rinsed away, then rest on the warm marble table as showers of moisturizing bubbles rain upon you and a subtle spray of rosewater refreshes your senses. Finish in a hydro-sensorial rain shower to delight in a cooling mist, a Caribbean storm, and summer rain.”

Marketing

Attracting new clients and encouraging clients to revisit is an easy task at the Vanderbilt Spa. Many travelers visit the Spa because it is the only spa that offers the Hamman Ritual on the island of Puerto Rico. “It’s artfully personalized and guests have a different, yet always equally powerful experience every time,” Sanchez explains. In addition to the Hamman, the spa also offers unique, on-trend treatments that help guests transition between seasons or those looking for a new experience. The spa focuses on distributing timely and seasonal offers through email marketing as well as sharing them on the hotel’s social media.

“After satiating all of the senses, the true treasure lies in the treatments rooms, where healing therapies transform guests into a renewed sense of wellbeing.”

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Staff Performance

The Spa at Condado Vanderbilt is proud to have a skilled staff of trained therapists that work well together. “ I always want my team to be one step ahead so they can make decisions. They are all cross-trained to assist each other,” says Sanchez. Spa Director Sanchez holds daily meetings that last about 15 minutes. She also takes pride in her open-door policy, in which she has one-on-one weekly trainings. “I always train the team of the Forbes standard, which is our core philosophy,” she explains. To show appreciation of the team, Sanchez often provides breakfast and lunch to her staff and gives out quarterly awards to highlight their amazing work. Team members are also gifted products from the spa’s suppliers.

Special Events and Promotions

The most popular time of the year is Fall when the spa incorporates pumpkin spice and promotes its famous Cafecito treatment. “We also have Cryo-T Shock which is one of the add ons that has become one of the most popular,” says Sanchez. The Anti-Aging Cryo-T Shock Facial consists of a purifying cleanse and an anti-aging Cro-T Shock session that addresses and reduces the appearance of fine lines while stimulating collagen production.

The Cryo-T Shock Slimming treatment treats your desired target areas. An ADI cell thermographic image will detect fat or cellulite and then the lymphatic Cryo-T Shock drainage is performed. In addition to these treatments, the spa also has its own Gentlemen’s Menu crafted for the unique needs of gentlemen’s grooming, create a complete experience for men only. For massage oils, the Spa uses oils from a local vendor called Tres Hojas in three different scents: citrus cilantro, lavender peppermint, and lotus flower.

Revenue and Retail

Spa Director Dagmarie Sanchez visits Spa Conferences frequently to try new products. This is an excellent way to get to know new brands discover ones that align best with your spa business. It is where she was introduced to Germaine de Capuccini and Natura Bisse, their two exclusive lines. All therapists are educated on retail products and explain that the spa only offers high-quality, exclusive products and makes product suggestions for the clients. Promotions are offered if guests purchase the treatment along with the products.

Rundown

The Spa at Condado Vanderbilt

1055 Ashford Ave

San Juan, 00907, Puerto Rico

1.787.977.6710

condadovanderbilt.com

Facilities: Seven treatment rooms, including a Hammam, manicure and pedicure room, sauna, steam room, and stillness lounge.

Spa Director Spotlight

Dagmarie Sanchez has over 18 years of experience in Spa & Salon operations. She is a high performing leader with outstanding problem solving and active listening skills, able to diffuse difficult customer situations with tact and ease, achieving winning outcomes for both the customer and company. Sanchez is proficient in motivating workforce, developing

positive relations between employees, and resolving conflicts to maintain healthy work environment.

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