August 2021, Business, Spa

Behind the Spa Door

August 1, 2021 | by

with Vitalina Krammel, Owner of VITA Body Club

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How did Vita Body Club come to life?

Originally from Ukraine, I grew up with my grandmother and mother being very into herbs and DIY home lotions and homemade beauty products and routines. I have always been into a natural, organic lifestyle, starting with the foods that I eat, products I use around the house, and my skin care and beauty routine. When I moved to Miami and discovered the Design District, I simply fell in love with this place. It was my dream to open a spa that would combine affordable luxury for women and men with exceptional customer service and unique beauty services.

How do you define the concept of your spa? What makes your spa unique?

We combine organic luxurious day spa with med spa services, where both men and women can enjoy state-of-the-art medical treatments like laser hair removal, skin tightening, and fat reduction, and unwind with extremely relaxing treatments like organic facials or massages to feel completely pampered.

We have created a unique and easy-to-use membership without any hidden fees or complicated rules. You don’t pay a separate fee just for membership as it’s usually done. With our membership, you already receive one or two services per month included.

Our membership consists of two choices: SMART and VIP. With each membership choice, you will get a treatment already built into the price of your membership. You can change the selection of your treatments every month. Also, you can share services with your close loved ones; they accumulate and don’t expire. You can quit any time without a cancellation fee. Plus, you get special pricing on all of the other services you would like to use.

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What is your facility like? How many treatment rooms or amenities are there?

The moment you walk into VITA Body Club, you will be treated like royalty. We pride ourselves on our exceptional customer service. Our staff has been with us for years, and we have a very loyal clientele. We have over 200 five-star reviews on both Google and Yelp. The spa is very welcoming, luxurious with an organic feel to it. You will be offered a wide range of organic teas or espresso or champaign to choose from so that you can relax and enjoy your day and forget about all your problems.

What type of products does VITA Body Club use?

I’m a firm believer in organic natural products. Not only do they work, but they make you healthier and more beautiful in a natural way, with no chemicals needed. There’s no compromise with skincare; that’s why we use the very best organic skincare, Eminence. It’s proved itself for so many years, I’ve been using it myself for a very long time, and I swear by it. I’m allergic to many products, especially ones with chemicals. I’ve never had any problems with Eminence once. The moment you open the jar, it smells like a homemade jam, and it works miracles on your skin too!

What are your most popular services?

Many people decide to join our membership because it saves you a lot of money and keeps your beauty routine on schedule. All of our services are very popular because it depends on what exactly a person needs that particular day, anything from laser hair removal to face lift with microcurrent, skin tightening on face or body, fat reduction, beauty injections, relaxing massages, hair, hydrafacial and a wide range of facials for any skin type, including men’s facials.

How did you build your clientele? How do you keep clients loyal and consistent?

Our clientele is very loyal. It’s not a coincidence but a result of hard work. We have exceptional professional licensed staff members that have been with us for many years. Even during this challenging year, we were closed for only three months.

How do you select the people who work with you?

Energy is everything. I need to know that people genuinely love what they do and are interested in growing with us.

What advice would you give to someone who aspires to run their own business?

I think you have to be genuinely interested in the business you want to open. That way, it will bring you material satisfaction and a true feeling of happiness.

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