Journey into a new dimension of beauty and wellness
Enter into Zi Spa & Salon, a 6,000 square-foot oasis located in Coeur d’Alene, Idaho, boasting spectacular views of the Spokane River. In Chinese, Zi translates to the elements of water and water is the heart of the spa. The Zi Spa philosophy goes beyond beauty, bringing awareness to the guest’s overall health and well-being through body, mind, spirit connection.
Traditional spa treatments and clinically advanced procedures are combined so that guests can relax and unwind while still obtaining results. The full-service Day Spa & Salon has an extensive menu of services, from lash and makeup application to advanced corrective facial treatments, massage, waxing, and hair services.
It is a space where locals and visitors can come to escape the stressors and pressures of everyday life. “Knowing that the rigors and trials of everyday life can sidetrack people on their own beautiful journeys, Zi Spa was created as a path to a calmer, more peaceful-filled life.
From adolescence to maturity life is a journey. Let Zi Spa be your guide,” says Spa Director.
“Zi Spa believes to run an efficient spa is to hire the right employees that will make a difference in creating an unbelievable experience.”
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Zi Spa & Salon has three signature treatments for guests to choose from — the Signature Tranquility Body Journey, the Signature Sublime Facial, and the Signature “Walk in the Woods” Pedicure and Manicure. The Body Journey ($250, 2 hours) begins with a full-body tranquility sugar scrub exfoliation to renew the skin. Then a warm coconut oil hair conditioning treatment is applied before the guest indulges in an infinity Sok laden. Guests are invited to sip on a beverage of choice while soaking in tranquility bath oil. After emerging from the bath, the heart of the journey begins with a full body massage using velvety, rich oils.
The Signature Sublime Facial ( $190, 90 minutes) addresses loss of elasticity, fine lines, wrinkles, sun spots, dehydration, and dullness. It effectively stimulates cellular regeneration, restores fullness, and redefines the volume of the face. Results are immediate, with a visibly firm, plumped, and even-toned face, neck, and decollate.
The “Walk in the Woods” Pedicure and Manicure consists of a warm, detoxifying foot bath, nail shaping, cuticle care, and a heel and foot exfoliation for a polished look. The treatment is then accompanied by a relaxing foot and hand massage and a warm paraffin wax treatment for s silky smooth, hydrated finish.
Zi Spa & Salon has a staff of 45 employees. To ensure quality service and impeccable standards, team members meet monthly or bi-monthly. During these meetings, monthly specials are addressed, and comment cards from clients are read to give kudos’ to specific staff members. Employees are praised through fun gifts as well. As for new hires, a 90-day review is set up to check the following:
- Are they dependable?
- Are they a good team player?
- Are they getting repeat requests from their guests?
After the 90-day mark, their pay goes up. Yearly evaluations are then conducted to show further appreciation, and if the top commission rate hasn’t been met, then a raise is in order. Zi Spa also hosts end-of-year parties for the team that includes Holiday bonuses to further incentivize employees.
Seventeen years strong since opening doors in July 2004, Spa Owner Tammy Schneider dedicates much of Zi Spa’s success to her terrific staff. “ Zi Spa believes to run an efficient spa is to hire the right employees that will make a difference in creating an unbelievable experience,” explains Schneider.
Many of her team members have been with her for 10, 12, and 15 plus years. “I believe if you take care of your team and treat everyone with respect, they, in turn, become part of an amazing family and want to make a difference. I am so unbelievably fortunate and grateful to have such amazing quality professionals working for me,” says Schneider.
Events and Promotions
Zi Spa & Salon offers holiday specials and promotions for the New Year, Valentine’s Day, Mother’s Day, Father’s Day, and Christmas, as well as monthly specials during slower months. Typically around March, the spa will host a Date Night event with local vendors in the neighborhood.
“With this special, we offer a side by side service, like massage, pedicure, or service of choice and include movie tickets that can be used anytime at the theatre right here, as well as a coupon to enjoy a complimentary appetizer in this development, making it a fun escape from the kids or just a fun time out with girlfriends,” says Schneider.
Revenue and Retail
The full-service Day Spa & Salon carries a variety of products of different price ranges. Kevin Murphy, Moroccan Oil & Loma are the Salon’s three hair care lines. As for skincare, the spa uses Skin Medica for their clinical line, Comfort Zone from Italy, and Bare Minerals. The spa also has an amazing retail boutique offering products like Ugg-slippers, robes, candles from local vendors, fun bags, makeup, lashes, and more.
“We try and display our items with much thought and color process as well as changing our displays and products monthly, so everything looks different and new. Of course, we are always looking and adding new items,” explains Schneider.
Zi Spa & Salon
1859 N Lakewood Dr #302
Coeur d’Alene, ID 83814
Spa Owner: Tammy Schneider
Facilities: 12 massage and body treatment rooms, three couple suites, four esthetic rooms, four pedicure tubs, three manicure stations, Zen lounge, Zi Lounge/Cafe, retail boutique, Infinity Sok Tub, two steam rooms, four showers.
Spa Director Spotlight
Born and raised in Coeur d’Alene where I saw a need for a world-class spa in this area.
My dream was achieved in 2004 when the doors to Zi Spa opened. I am the founder, owner, and manager of Zi Spa and take great pride and passion in coming to work every day. I fell in love with the spa industry about 25 years ago when I was asked to be the Spa Director in a big Resort in Idaho.